Terms & Conditions
Terms & Conditions
Last updated: 1 October 2026
Welcome to Jonna Freya. These Terms & Conditions apply to purchases made through jonnafreya.com.
Jonna Freya is an independent art studio based in the Netherlands, offering original paintings, art prints and commissioned artworks.
By placing an order through the website, you agree to these Terms & Conditions.
1. About Jonna Freya
Business name: Jonna Freya
Legal form: Sole proprietorship
Chamber of Commerce (KVK): 42143777
VAT number: NL005531635B226
Website: jonnafreya.com
Email: info@jonnafreya.com
Phone: 06 12439055
For questions, customer service or complaints, please contact:
info@jonnafreya.com
2. Products
Jonna Freya offers original paintings, art prints and commissioned artworks.
I make every effort to provide accurate information about each artwork, including its dimensions, materials, colours and other relevant characteristics.
Because artworks are handmade and individually produced, small variations in colour, texture, brushwork and appearance may occur. Colours may also appear slightly different depending on your screen and device.
Original paintings
Each original artwork is individually painted by Jonna Freya.
Unless explicitly stated otherwise, an original painting is a one-of-a-kind physical artwork. Similar artworks may be created as separate works and may share themes, compositions or visual elements.
An original artwork is only available for purchase while it is listed as available on the website.
Art prints
Art prints may be produced by Jonna Freya herself or by a professional printing partner.
Prints may be offered as either open editions or limited editions. The relevant product description will state whether a print is part of a limited edition.
Where a print is made to order, this will be stated in the relevant product information or agreed with the customer before production.
3. Prices
All prices displayed on the website are in euros (€) and include applicable VAT unless explicitly stated otherwise.
Shipping costs are shown separately where applicable.
Jonna Freya reserves the right to change prices at any time. Price changes do not affect orders that have already been accepted.
If a product is listed at an obviously incorrect price due to a technical or human error, Jonna Freya reserves the right to correct the error and, where appropriate, cancel the affected order.
4. Placing an order
You can place an order through the online shop by selecting the desired product and completing the checkout process.
Before completing your purchase, you will have the opportunity to review your order and correct any errors.
By completing the checkout process and submitting your order, you make an offer to purchase the selected products.
The purchase agreement is concluded when Jonna Freya confirms your order by email, or when the order is accepted and processed.
Jonna Freya reserves the right to refuse or cancel an order in exceptional circumstances, for example where a product is unexpectedly unavailable or where there is a clear technical or pricing error.
If an order is cancelled by Jonna Freya after payment has been received, the amount paid for the cancelled order will be refunded.
5. Payment
Payment must be completed before an order is shipped, unless otherwise agreed in writing.
Available payment methods are shown during checkout.
Payment may be processed through third-party payment providers, such as Squarespace Payments and PayPal.
Jonna Freya does not store full payment card details.
For commissioned artwork, different payment terms may apply as described in the Commission Terms.
6. Shipping and delivery
Jonna Freya currently ships orders within the Netherlands.
Shipping costs are:
€4.95 for orders below €50;
Free shipping for orders of €50 or more.
The applicable shipping costs will be displayed during checkout before you complete your purchase.
Art prints
Art prints are normally dispatched within 2–5 business days after payment has been received.
If a print is made to order or requires additional production time, this will be communicated to you before or shortly after placing your order.
Original paintings
Original paintings are carefully packaged to protect them during transport.
Depending on the value and nature of the artwork, original paintings may be shipped using a tracked, registered and/or insured delivery service.
Delivery times
Delivery times provided on the website or by email are estimates unless explicitly stated otherwise.
Delivery may be delayed due to circumstances outside Jonna Freya's reasonable control, such as disruptions to delivery services or other unforeseen circumstances.
If a parcel appears to be lost, Jonna Freya will work with the relevant delivery provider to investigate the shipment.
If an order is confirmed as lost in transit, Jonna Freya will provide an appropriate solution in accordance with applicable consumer law.
7. Damaged deliveries
I take care to package artwork securely.
If your order arrives damaged, please contact me at info@jonnafreya.com as soon as reasonably possible, preferably within 48 hours of delivery, and provide photographs of:
the damaged artwork;
the packaging;
the shipping label; and
any visible damage to the packaging.
This information helps me assess the damage and, where necessary, make a claim with the delivery provider.
If the artwork is damaged during delivery, I will work with you to find an appropriate solution, which may include repair, replacement or a refund, depending on the circumstances and the availability of the artwork.
For one-of-a-kind original paintings, a replacement may not be possible. In such cases, an appropriate alternative remedy will be discussed with you.
Your statutory consumer rights are not affected by this procedure.
8. Delivery outside the Netherlands
Jonna Freya currently focuses on shipping within the Netherlands.
Shipping to other countries may be introduced in the future. Where international shipping is offered, the applicable destinations, shipping costs, delivery information and any relevant conditions will be clearly communicated before purchase.
9. Right of withdrawal
If you are a consumer purchasing a standard product online, you generally have a statutory right to withdraw from the purchase within 14 days after receiving the product, without having to give a reason.
This applies to standard original paintings and standard art prints unless a legal exception applies.
The right of withdrawal does not apply to products that are clearly personalised or made according to the customer's specifications where the applicable legal exception applies. This may include certain commissioned artworks.
You may exercise your right of withdrawal through the online withdrawal option provided on the website, by email, or by using the standard EU withdrawal form provided on the website.
For information about the online withdrawal option and how to exercise your right of withdrawal, please see the Cancel an Order / Right of Withdrawal page and the Returns & Refund Policy.
Nothing in these Terms & Conditions limits any mandatory consumer rights provided by applicable law.
10. Legal guarantee and conformity
All products sold by Jonna Freya must comply with the agreement and with applicable statutory consumer protection laws.
If an artwork is defective, damaged or does not correspond to what you reasonably expected based on the agreement, please contact me at info@jonnafreya.com.
Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or a refund in accordance with applicable law.
The statutory legal guarantee is separate from the voluntary return period described in the Returns & Refund Policy.
11. Returns and refunds
Returns and refunds are handled in accordance with the applicable statutory right of withdrawal and the Jonna Freya Returns & Refund Policy.
Unless otherwise required by law, the customer is responsible for the direct cost of returning a product after exercising the right of withdrawal.
The original standard delivery cost will be refunded where required by applicable law.
The refund will normally be made using the same payment method used for the original transaction, unless another method has been agreed.
Jonna Freya may wait with the refund until the returned product has been received or the customer has provided evidence that the product has been returned, whichever occurs first.
12. Commissioned artwork
Commissioned artworks are custom-made according to an individual customer's wishes and specifications.
Because commissioned artworks are personalised products, the statutory right of withdrawal may not apply where the legal exception for clearly personalised or made-to-order goods applies.
Commissioned artworks are subject to the separate Commission Terms, which form part of the agreement for a commissioned artwork.
The Commission Terms will cover matters including:
the commission request;
quotation and price;
deposit;
production;
communication and approval;
revisions;
cancellation;
final payment;
delivery;
copyright and intellectual property.
Where there is a conflict between these Terms & Conditions and the specific Commission Terms agreed for a commission, the specific Commission Terms will apply to that commission.
13. Intellectual property and copyright
All artwork, photographs, illustrations, website content, product images, text, designs and other creative materials published by Jonna Freya remain protected by applicable intellectual property and copyright laws.
Purchasing an original painting or art print does not transfer copyright or other intellectual property rights to the customer.
Unless otherwise agreed in writing, the customer may not reproduce, commercially exploit, modify or distribute the artwork or use it as the basis for another commercial product.
This does not prevent customers from displaying artwork they have purchased in their home or from sharing photographs of their purchased artwork for personal, non-commercial purposes.
Jonna Freya retains the right to photograph and document artwork for administrative and archival purposes.
The use of commissioned artwork for portfolio, website or social media purposes will be handled separately in accordance with the Commission Terms and any permission given by the customer.
14. Photography and colour representation
I make reasonable efforts to photograph and display artworks accurately.
However, colours may appear differently depending on your monitor, screen settings, lighting conditions and device.
Small differences between an artwork shown online and the physical artwork do not necessarily constitute a defect.
15. Complaints
If you have a complaint about an order, artwork or service, please contact me as soon as possible at:
Please provide your order number and a description of the issue where applicable.
I will aim to respond to your complaint within a reasonable period and work with you to find an appropriate solution.
You retain any statutory rights available to you under applicable consumer law.
16. Force majeure
Jonna Freya is not responsible for delays or failure to perform an obligation where this is caused by circumstances beyond reasonable control.
Such circumstances may include, for example, serious illness, natural disasters, fire, significant technical failures, disruptions to postal or delivery services, or other circumstances that cannot reasonably be prevented or overcome.
Where such circumstances occur, I will communicate with you where reasonably possible and take appropriate steps to minimise the impact.
17. Changes to these Terms & Conditions
Jonna Freya may update these Terms & Conditions from time to time.
The version applicable to your purchase is the version that was available at the time the agreement was concluded.
The latest version will always be published on jonnafreya.com.
18. Applicable law
These Terms & Conditions and agreements between Jonna Freya and customers are governed by Dutch law, without prejudice to any mandatory consumer protection rights that apply in the country where the consumer resides.
If a dispute cannot be resolved directly, consumers may have access to applicable alternative dispute resolution or other competent authorities under applicable law.
19. Contact
For questions about these Terms & Conditions, orders or purchases, please contact:
Jonna Freya
Email: info@jonnafreya.com
Website: jonnafreya.com
KVK: 42143777
VAT number: NL005531635B226